fz99's Privacy Policy

fz99 (hereinafter referred to as "we", "our", or "the platform") is one of Bangladesh's trusted online gaming and betting platforms. We place the highest importance on the privacy of our users. This privacy policy will inform you what types of information we collect when you use the fz99 website (fz99.cam), why we collect it, and how that information is used and kept secure.

Please read this policy carefully. By registering on or continuing to use the platform, you are considered to have given your consent to the terms of this privacy policy.

Based on your activity on the fz99 platform, we may collect two types of information:

1.1 Information You Provide

When you voluntarily enter information on the platform, these include:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport details (for KYC verification)
• Payment details — bKash, Nagad, Rocket, Upay or bank account numbers
• Content of messages sent via live chat or email

1.2 Automatically Collected Information

When you use the platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Time spent on the platform and page browsing patterns
• Login history and session information
• Information obtained from cookies and similar tracking technologies

fz99 uses collected information only for lawful and necessary purposes. Those purposes are clearly stated below:

• Account Management: To complete registration, login, and account verification processes.
• Payment Processing: To securely complete deposit and withdrawal transactions (minimum deposit ৳100, minimum withdrawal ৳1,000).
• Age Verification: To confirm that the user is 21 years of age or older.
• Fraud Prevention: To detect unauthorized transactions and fraud.
• Customer Support: To provide 24/7 live chat support in Bengali.
• Relevant Communications: To send account-related notifications and promotional information (with your consent).
• Responsible Gaming: To identify unusual gaming behavior and provide necessary support.
• Platform Improvement: To analyze user experience and improve services.

fz99 may share your personal information in the following limited circumstances:

3.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure providers, and security service providers will receive only the minimum necessary information. These partners are required to follow the same standard of privacy policy as fz99.

3.2 Legal Obligations

We may be required to provide relevant information upon a valid court order, legal process, or request from a regulatory authority. In such circumstances, we will attempt to notify you in advance where legally possible.

3.3 Business Transfers

If fz99 participates in a merger, acquisition, or asset sale, user information may be transferred. In that case, the new entity will be required to comply with the terms of this privacy policy.

fz99 uses industry-standard security technology to keep your personal information secure:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Secure Servers: Data is stored on servers equipped with industry-standard security protocols.
• Access Controls: Only authorized personnel can access the necessary information.
• Regular Security Reviews: The platform's security measures are regularly tested and updated.
• Two-Factor Authentication (2FA): An additional layer of protection for your account.

However, it is not possible to guarantee complete security for data transmission over the internet. We take all reasonable steps, but no online platform can promise 100% security.

The fz99 website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help improve your browsing experience.

5.1 Cookies We Use

• Essential Cookies: To maintain login sessions and operate the core functions of the platform.
• Performance Cookies: To understand how the platform is being used and to make improvements.
• Preference Cookies: To remember language, theme, or other personalized settings.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, this may limit some platform functions and cause issues with logging in properly.

As a user of fz99, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we have collected about you.
• Right to Correction: You may request correction of incorrect or incomplete information in your profile.
• Right to Deletion: In certain circumstances you may request deletion of your information, although some data may need to be retained due to legal obligations.
• Right to Object to Processing: You may object to the use of your information for marketing or profiling purposes.
• Right to Data Portability: You may request to receive your information in a structured format.
• Right to Withdraw Consent: You may withdraw your given consent at any time.

To exercise these rights, contact our support team. We will respond to your request within 30 business days.

fz99 retains your personal information according to the following policy:

• Active Accounts: Necessary information is retained throughout the entire period the account remains active.
• Closed Accounts: Even after an account is closed, certain information must be retained for a defined period due to legal, financial, and regulatory obligations.
• Transaction Records: Financial transaction information is retained for the period prescribed by applicable law.
• Marketing Data: Deleted immediately if you withdraw consent or opt out.

The fz99 platform may at times be connected to third-party payment gateways or game provider services. Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe follow their own privacy policies.

fz99 is not responsible for how your information is handled through these third-party services. You are advised to read the privacy policy of the relevant third party.

fz99 is a platform exclusively for those aged 21 and above. We do not knowingly collect information from any person under the age of 21.

If it comes to our attention that a minor has registered, that account and all associated information will be deleted immediately.

fz99 reserves the right to change or update this privacy policy at any time. For important changes, we will:

• Display a notice on the platform.
• Send a notification to your registered email address.
• Update the "Last Updated" date at the top of the page.

Continuing to use the platform after changes are made will be considered as your consent to the new privacy policy. Therefore, you are advised to review this page regularly.

Although fz99 operates primarily for the Bangladesh market, our technology infrastructure may use servers located in various countries. In this regard, we ensure that:

• All transferred data remains encrypted.
• The receiving party provides protection equivalent to this policy.
• Compliance with applicable data protection laws is maintained.

If you have any questions, comments, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Direct support in Bengali is available 24/7.

We will process and respond to your request within a maximum of 30 business days.