Legal Document

fz99 Terms and Conditions

This page details all the rules for using the fz99 platform, including account policies, bonus terms, and responsible gaming guidelines.

Last Updated: January 2026 — These terms and conditions may change at any time.
Table of Contents

1 Introduction and Eligibility

fz99 is an online gaming and betting platform operated for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the fz99 website (https://fz99.cam) and all related services.

By registering on fz99 or using any of its services, you are considered to have read, understood, and accepted these Terms in full. If you do not agree with any part of these Terms, please do not use this platform.

Eligibility Requirements

  • You must be at least 21 years of age.
  • You must open an account in your own name and on your own initiative.
  • Each user may open only one account.
  • All information provided at the time of registration must be true and accurate.
Important: This platform is for users aged 21 and above only. Minors are strictly prohibited from opening an account or playing any games.

2 Account Registration

To open an account on the fz99 platform, you must provide accurate and up-to-date personal information. Registering with false information may result in account suspension or closure, and all winnings may be forfeited.

Account Security

  • Keep your password private and secure.
  • Do not share your account login credentials with any third party.
  • If you suspect unauthorized access, contact us immediately at [email protected].
  • You are responsible for all activity carried out on your account.

Duplicate Account Policy

If a single person operates multiple accounts, fz99 reserves the right to close all such accounts. Any bonuses or winnings earned across multiple accounts will be considered void.

3 Identity Verification (KYC)

fz99 follows a Know Your Customer (KYC) process to ensure a safe and transparent gaming environment. You may be asked to verify your identity when making a withdrawal request or in certain other circumstances.

Documents Required for Verification

  • A scanned copy of your National ID (NID) or passport.
  • A recent utility bill or bank statement (for address verification).
  • Proof of ownership of the payment method used (where applicable).
Note: Withdrawals may be delayed until KYC verification is complete. Please submit your documents as soon as possible to avoid any disruption to service.

4 Deposits and Withdrawals

Deposits

fz99 currently accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, and direct bank transfer.

  • Minimum deposit amount: ৳100 (for each method).
  • Deposits are generally credited to your account instantly.
  • Deposited funds may only be used on approved games.
  • Depositing funds in a third party's name or via a third party's card is strictly prohibited.

Withdrawals

  • Minimum withdrawal amount: ৳1,000.
  • Standard processing time: 5–30 minutes.
  • Once a withdrawal request has been verified, payment will be made via bKash, Nagad, Rocket, Upay, or bank transfer.
  • It is recommended that you request withdrawals using the same method used for your deposit.
  • Withdrawals may be held if KYC verification on the account is insufficient or if any suspicious activity is detected.
Anti-Money Laundering Policy: fz99 is committed to preventing money laundering. If any suspicious transaction is detected, fz99 reserves the right to hold the relevant funds until an investigation is complete.

5 Bonuses and Promotions

fz99 regularly offers various bonuses and promotional offers. Each bonus has its own terms, which must be read carefully before claiming.

Welcome Bonus

  • New members will receive a 150% bonus on their first deposit, up to ৳15,000.
  • A minimum deposit of ৳100 is required to receive this bonus.
  • Wagering Requirement: You must wager 25 times the combined total of the deposit and bonus amount before making a withdrawal.
  • The welcome bonus applies only once per account.

General Bonus Terms

  • Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement has been met.
  • If multiple bonuses are active at the same time, the terms specified by fz99 for combining them will apply.
  • The expiry period for claiming any bonus will be stated in the terms of the relevant offer.
  • fz99 reserves the right to modify or cancel any bonus offer.

VIP Program and Cashback

The fz99 VIP program has four tiers. You can move up to a higher tier based on regular gameplay and activity on the platform:

  • Bronze: Up to 0.2% weekly cashback.
  • Silver: Up to 0.4% weekly cashback.
  • Gold: Up to 0.6% weekly cashback.
  • Platinum: Up to 0.8% weekly cashback.

Cashback is calculated once a week and credited directly to your account. Wagering requirements also apply to cashback funds.

Promotion Abuse: If the bonus system is abused or an attempt is made to claim bonuses from multiple accounts using a coordinated strategy, all associated accounts will be closed and all bonuses will be forfeited.

6 Gameplay and Code of Conduct

fz99 is committed to maintaining a fair and secure gaming environment. All games are operated by software from recognized providers, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, and NetEnt.

Prohibited Activities

  • Any form of fraud, hacking, or software manipulation.
  • Using automated bots or scripts to play games.
  • Attempting to influence game outcomes through collusion with other users.
  • Attempting to gain an unfair advantage by exploiting technical errors.

Technical Issues

If a game is left incomplete due to loss of internet connection or a technical fault, fz99 will determine the outcome of that round based on server logs. fz99's decision shall be considered final in resolving any dispute.

7 Responsible Gaming

fz99 believes that gaming should be a form of entertainment, not a solution to financial problems. We take responsible gaming very seriously.

  • Do not bet beyond your means.
  • Do not treat gaming as a source of income.
  • Contact us if you need to set a spending limit on your account.
  • If you notice signs of addiction, please read the Responsible Gaming page and contact our support team.
Self-Exclusion: If you would like to temporarily close your account for a set period, please email [email protected]. We will handle your request with respect.

8 Privacy and Data

Protecting your personal information is a priority for fz99. We keep your data secure using SSL encryption technology. For full details, please read our Privacy Policy.

  • Your personal information is not sold to third parties.
  • Your information may be used for service improvement and to meet legal obligations.
  • You can request to update or delete your information by contacting the support team.

9 Intellectual Property

All content on the fz99 website — including logos, graphics, text, software, and design — is covered by fz99's intellectual property rights. Republishing, distributing, or using this content for commercial purposes without prior permission from fz99 is strictly prohibited.

The intellectual property of game software belongs to the respective game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, and others).

10 Limitation of Liability

fz99 always strives to provide uninterrupted service, but is not liable in the following situations:

  • If a game is interrupted due to internet connectivity issues.
  • If third-party services (payment gateways, game providers) are disrupted.
  • If the service is temporarily unavailable due to an unexpected technical fault.
  • If account credentials are compromised due to the user's own negligence.
fz99 is committed to resolving any issue as quickly as possible. For any complaints or problems, contact us via 24/7 live chat or at [email protected].

11 Account Closure and Suspension

fz99's Rights

In the following circumstances, fz99 may suspend or permanently close an account without prior notice:

  • Any breach of these terms and conditions.
  • Fraudulent or deceptive activity.
  • Providing a false identity or false information.
  • Prolonged inactivity on the account.
  • To comply with legal or regulatory obligations.

User's Rights

You may voluntarily close your account at any time. Before closing your account, make sure to withdraw any available balance (provided the applicable wagering requirements have been met). Send your closure request to [email protected].

12 Changes to the Rules and Their Effect

fz99 reserves the right to change these terms and conditions at any time. Changes will take effect from the date they are published on this page. A notification may be sent to the registered email address for important changes.

If you continue to use the platform after any changes, you will be considered to have accepted the revised terms. It is therefore recommended that you check this page regularly.

Applicable Law

The relevant legal framework will be followed in interpreting and applying these terms. Any disputes will be resolved through dialogue and mediation.

Contact

If you have any questions about these terms and conditions, please contact our 24/7 live chat support team or email: [email protected].

Related Pages

Privacy Policy

Learn how your data is kept secure.
Responsible Gaming

Build safe and healthy gaming habits.
FAQ

Find quick answers to common questions.
About Us

Learn more about fz99.